Customer Care
If you have any further questions, if you would like to discuss a custom order, or have a wholesale enquiry please do get in touch! We would love to hear from you!
You can do so via the contact form or email
Payments
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All payments are securely processed via PayPal and all major credit and debit cards are accepted. Once your payment has been accepted you will receive confirmation to the email provided. Once an order is placed I can not guarantee amendments so please do check your order before placing it. I will try and amend where possible, provided you contact me right away. I do not provide exchanges unless for some reason I am at error or fault.
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Payment Methods
- Credit / Debit Cards
- PayPal
- Offline Payments
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Disclaimer/Copyright
All designs, products and photographs are my own. These, the products and the descriptions given on this site are to be retained by myself the artist and should not be reproduced or taken without permission.
All items on this site are handmade by myself. I have done my best to provide accurate descriptions, measurements and imagery of these items. As these are handmade no two items will be identical, colours may vary slightly and driftwood will vary.
Delivery & Turnaround
I will work to get all orders dispatched to you within a set time frame. Current turnaround is 2 weeks. The site header will always contain up to date info on turnaround for orders. Items that are ready made and listed as so will be dispatched the next posting day after ordering and will not be subject to the turnaround time. Large pieces or orders may take slightly longer but this will be discussed with you on ordering.
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Any item you purchase from Nomad Macramé will be safely and securely packaged to ensure its safe arrival to you. In an instance your item arrives damaged please contact me within 7 days and I will resolve this with you.
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Smaller orders will be sent via Royal Mail. Larger orders will be sent via a courier and a signature may be required upon delivery. At this time I am only able to provide delivery within the UK. All orders are processed in British Pounds Stirling.
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Privacy
Nomad Macramé does not retain or use any details provided for any marketing purposes or pass them on to any other parties. if you choose to subscribe to the newsletter I will take this as consent to contact you from time to time with updates, discounts or new products. By making an order with me it does not automatically subscribe you to the newsletter, you must do so manually.
If you wish to unsubscribe to this in the future you can do so by clicking on the unsubscribe link at the bottom of the email.
Store Policies & FAQ
Our Environmental Impact
We are committed as a small fibre arts business to always acknowledge and understand our impact on the environment. We are committed to learning and evolving sustainably as we grow our business.
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Below we will outline some of the key things we already have in place within our small business, then some actions we will be taking to improve upon our sustainability goals.
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Key points
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Almost all of our materials are recycled, reused, reclaimed, repurposed, and/or are 100% natural.
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We recycle and reuse everything we can until we have as little wase as possible. For example, bigger pieces of leftover cord get used into smaller pieces, then into tassels, etc until nothing is left. The same is true for wood and the offcuts.
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One cord supplier we have uses 100% natural cotton cords for our macrame twine, the other for our braided cord is recycled from cotton t-shirts.
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We are extremely mindful for our packaging. We use stamps, cardboard, paper packaging, plus whatever comes into our household with deliveries is reused again in our orders.
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Driftwood is sourced locally, other wood is broken down from pallets, furniture or is gifted to us to reuse and recycle.
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Our techniques mean our work is mostly and knotted together, is strong and long lasting. We try to use zero or very little adhesives.
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We always source materials from UK businesses.
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We pride ourselves on swapping small with other businesses. Often for gifts, events or skills are exchanged.
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We grow and propagate all our own plants to offer with our plant hangers at events.
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Regularly donate to charities local and nationwide including working with an NHS charity.
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Our energy and water consumption are absolutely minimum as we use only our hands for our physical work. We also work from anywhere as we are often traveling, so outside, from our van etc.
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Materials we use are almost all biodegradable.
​Actions we as a business are committed to taking next
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We have identified a business and are working with them to calculate our carbon footprint which we will offset by the planting of trees and giving back to nature.
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We aim to use even less adhesives and or find less harmful products.
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Donate more to charities and businesses as we grow.
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Always learn and evolve, and keep this statement and commitment up to date.
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Communicate this policy to our customers and businesses we work with.